We are looking for an enthusiastic, motivated individual combining technical and engineering skills with life sciences to join our Technical Support team for our line of high-tech cardiology, neurobiology and pulmonary research devices.

As the ideal candidate for this position, you have outstanding people and organizational skills and a keen interest to work in a small business environment with a focus on cutting-edge technology.

Utilizing your engineering or life-science background, and working from our  office in Montreal, Quebec or our office in Paris, France you are involved in many facets of our operations, including:

• Establish & maintain customer relations
• Analyse & solve technical issues (both for software & hardware)
• Communicate technical details via email, phone or video conferences
• Provide installation & training on-site or via video conferences
• National and international travel possible

Note: This is not an IT position.

You possess

• An interdisciplinary education that combines Engineering and Life Sciences or a related field
• Technical experience with medical/research equipment or related medical field
• The ability to rapidly learn highly technical information in a dynamic work environment
• A calm & patient disposition and outstanding customer service skills
• A talent for explaining technical details in comprehensible terms
• The ability to multi-task and prioritize your workload
• Sharp troubleshooting and analytical abilities as well as attention to detail
• The ability to work efficiently, both independently and in a team

Education/Qualifications essentials

• Ability to travel internationally, between the United States and Canada, or in Europe (depending on your location)
• Successful completion of a university degree in Engineering, Life Sciences or a related degree
• Relevant experience in technical support and troubleshooting,
• Familiarity with the scientific research process (grant applications, conferences, publications)
• Excellent English language skills (written and spoken)

Assets

• French, written and spoken
• Knowledge of cardio/neuro mechanics
• Prior experience using a technical support ticketing system
• Prior technical sales or after-sales experience
• Other spoken languages

We offer

• A wide variety of responsibilities and challenges
• A friendly team environment
• Exciting growth opportunities
• A pleasant, modern working environment with good compensation and benefits
• 50-60k CDN (Montreal) or 39-46€ (Paris) salary depending upon previous expertise and skills

.

In France:

• Épargne salariale
• Intéressement
• Participation au Transport
• RTT
• Titre-restaurant

How to apply

Please submit your application (including a CV and cover letter in English) online to jobs66@scireq.com