Services & Support

Our dedicated customer support team strives to offer unparalleled service and response times to all of our customers. emka TECHNOLOGIES can assist you from the beginning, from the installation and training, all the way to advanced technical queries, that allow you to publish superior experimental findings.

Installation & training

After receiving your equipment, a qualified representative will likely visit you for on-site installation and training. System and product training for your staff can be done either on-site, at our offices or via videoconference.

Did not practice your emka software for a long time? Our team is here to provide on-demand software training.

User groups are also organized either yearly or every other year. To learn more about recent and upcoming user group meetings and product updates, visit our News & events page.

Technical support

Our technical support team makes every effort to provide accurate, qualified responses to your inquiries related to hardware, software, protocol, data analysis or troubleshooting, as rapidly as possible.

MAINTENANCE AGREEMENT

Instruments manufactured by third parties are warranted by their respective manufacturers.

Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:

  • Phone, video conference and email assistance to users
  • One or more annual visits conducted at the client site for routine preventive maintenance.
  • Software updates
  • In the event of an equipment failure and/or malfunction, which cannot be quickly resolved by phone and/or email, on-site support to the Client.

Warranty & Maintenance

WARRANTY

Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year.

All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers, which are covered for 6 months only) from the date of delivery.

This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.

Surgery

Surgical skills are needed for all our implanted telemetry and for some in vitro isolated organs applications.

We propose two methods to get you trained our systems:

  • Videos or documentation are available to help you setting up an experiment
  • Customized training based on your needs

 

TRAINING FOR ISOLATED HEART SURGERY

A flexible training on Langendorff (∼ 2 days) and Working Heart (3 to 5 days) is also proposed by our partner, who will come to your facility. A detailed program can be supplied based on your needs and experience that includes “classroom” theory and hand-on practice after a first contact evaluation.

Contact us to learn more.

TRAINING FOR IMPLANTED TELEMETRY APPLICATIONS

Training covers various cardiovascular surgical methods and approaches on desired animal models. With a strong surgical background in preclinical disease models and veterinary expertise, our partners come to your facility to provide a flexible surgical training, adapted to your needs.

You will learn to perform and refine cardiovascular instrumentation in large and small animals, with high standards of animal welfare. Live demonstrations followed by hand-on practice will allow you to gain experience in order to obtain well instrumented subjects (ECG, LVP, LV pressure-volume loops).

Discover the training syllabus and contact us here.

Don’t want to perform surgery by yourself?                 

We can do it for you, through our surgery service!

 

VIDEOS

emka TECHNOLOGIES can provide you with videos to guide you through the process and include the following:

  • rodentPACK surgery
  • Surgical procedure for Working Heart               
  • Installation of a Working Heart system
  • Preparation & calibration of a Working Heart system

 

DOCUMENTATION

emka TECHNOLOGIES can provide you with surgical documentation to help you setting up an experiment with easyTEL+ implants:

Regulatory compliance & validation

We know that introducing a new software application into an organization working in a regulated environment involves many complex business processes and can be tedious and time-consuming.

Our dedicated validation specialists can provide full service, or à la carte validation of our systems.

We can help you lower validation costs using methods such as risk analysis, gap analysis and impact assessment in relation to the relevant GLP guidelines.

As the system provider, we are knowledgeable on how the systems operate, thus, we can provide effective validation assistance through our validation support service packages

  • Support to customer and/or third-party package
  • Sample plan and test script models package
  • Tailored models package
  • Full validation process package

Data analysis

Thanks to advancements in preclinical research software, investigators are now challenged with analyzing ever increasing data sets.

To effectively manage resources and help alleviate this workload, emka TECHNOLOGIES offers data analysis & reporting services:

  • Analysis of S7a and S7b study data
  • Specialized model data analysis & interpretation
  • Arrhythmia detection and identification
  • Study summaries
  • Custom reporting

We accept data from emka TECHNOLOGIES and many other data acquisition platforms. Please enquire as to which platforms we can read, or for a further description of our capabilities.

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