Technical Support

Our dedicated customer support team strives to offer unparalleled service and response times to all of our customers.

Technical support

Our technical support team makes every effort to provide accurate, qualified responses to your inquiries related to hardware, software, protocol, data analysis or troubleshooting, as rapidly as possible.

Personalization of service from emka’s sales and support teams is excellent. emka is available for real-time assistance with experiments.

Dr. Bare, Lovelace Biomedical Research Institute

emka TECHNOLOGIES supports hardware 5 years after the discontinuation date.


Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year.

All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers, which are covered for 6 months only) from the date of delivery.

This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.

emka TECHNOLOGIES software versions are compatible with specific versions of Windows.

Maintenance agreement

Instruments manufactured by third parties are warranted by their respective manufacturers.

Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:

  • Phone, video conference and email assistance to users
  • One or more annual visits conducted at the client site for routine preventive maintenance.
  • Software updates
  • In the event of an equipment failure and/or malfunction, which cannot be quickly resolved by phone and/or email, on-site support to the Client.

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