Our dedicated customer support team strives to offer unparalleled service and response times to all of our customers.
Our technical support team makes every effort to provide accurate, qualified responses to your inquiries related to hardware, software, protocol, data analysis or troubleshooting, as rapidly as possible.
“Personalization of service from emka’s sales and support teams is excellent. emka is available for real-time assistance with experiments.“
Dr. Bare, Lovelace Biomedical Research Institute
Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year.
All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers, which are covered for 6 months only) from the date of delivery.
This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.
emka TECHNOLOGIES software versions are compatibility with specific versions of Windows.
Instruments manufactured by third parties are warranted by their respective manufacturers.
Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:
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