Our dedicated customer support team strives to offer unparalleled service and response times to all of our customers.
Our technical support team makes every effort to provide accurate, qualified responses to your inquiries related to hardware, software, protocol, data analysis or troubleshooting, as rapidly as possible.
“Personalization of service from emka’s sales and support teams is excellent. emka is available for real-time assistance with experiments.“
Dr. Bare, Lovelace Biomedical Research Institute
All software versions receive basic support, including security updates and limited technical and scientific support, for a minimum of five (5) years from the release date of the software.
Customers enrolled in active Software Maintenance and Support Plan receive rapid (<24h) technical and scientific support assistance, trainings, maintenance updates, and guidance from our scientific and engineering teams for a minimum of five-years following the purchase of the system. Critical security fixes are provided for 2 additional years. Emka offers minimum 18 months’ notice before End of Life.
Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year.
All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers and mice implants, which are covered for 6 months only) from the date of delivery.
This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.
emka TECHNOLOGIES software versions are compatible with specific versions of Windows.
Instruments manufactured by third parties are warranted by their respective manufacturers.
Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:
