Contact our Technical Support

Our dedicated customer support team strives to offer unparalleled service and response times to all of our customers. We can assist you throughout your entire study, with help in writing grant applications all the way to advanced technical queries that allow you to publish superior experimental findings.

Please fill out the below form with as much detail as possible and we will get back to you shortly.

Support Inquiries

For your return to be processed, you must:

Receive a RMA number (Return Material Authorization) from our Service Support team, and mention it on the return packaging
Fill a “Return Authorization” form provided by our Service Support team
Clean/decontaminate the returned articles from biological material or biohazardous agents and any dangerous chemical compounds
Carefully pack the hardware component to avoid breakage during shipment (For receivers, please disassemble the antennas)
Write on the external part of the package the RMA number.
Send the package at the emka TECHNOLOGIES office in France, United States, Japan or China (addresses available here)