In return, emka TECHNOLOGIES will request that data illustrating device identification and proof of failure is provided before any decision concerning compensation. Mandatory information and evidence will be needed such as:

  • Implant serial number
  • Date of implantation
  • ON or REMAINING time of the last IOX acquisition or best estimation of the ON or REMAINING time thanks to data providing from devices of the same implantation and experimental batch
  • Evidence of failure such as: acquisition file (.mkt) exhibiting signals issue, illustrative screenshots of digitalTELEMETRY Configuration Panel, hardware description file…


emka TECHNOLOGIES asks defective hardware to be returned to emka TECHNOLOGIES for further investigation and testing before sending replacement device. A return authorization form will be provided to users prior to equipment return in our facility. If any evidence of mishandling was to be found, emka TECHNOLOGIES will decline to replace the implant.

emka TECHNOLOGIES believes that the information provided in this document is accurate. Our document has been reviewed for technical accuracy. In the event that technical or typographical errors exist, emka TECHNOLOGIES reserves the right to make changes to subsequent editions of this document without prior notice to holders of this edition. The reader should contact emka TECHNOLOGIES if errors are suspected.